Customer Marketing Manager - Lifecycle Programs

2 days ago

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Guidewheel

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Software • Manufacturing operations • Factory operations • Operational excellence • Machine learning

11 - 50

💰 $9M Series A on 2022-12

Description

• Guidewheel empowers factories to reach sustainable peak performance with its FactoryOps platform. • Seeking a strategic Customer Marketing Manager to lead customer programs. • The ideal candidate will enhance customer engagement and maximization of Guidewheel value. • Focus on managing the post-sales experience for engaged customers to derive additional value.

Requirements

• 5+ years of experience in product, customer, or lifecycle marketing and/or digital customer programs (B2B SaaS experience preferred). • History of successfully launching and owning end-to-end programs and strong project management skills. • Excellent written and verbal communication skills, with the ability to craft compelling, clear, and direct messaging. • Excited to be in front of customers, understand their behaviors, motivators, drivers, and think strategically to build effective programs that resonate and drive impact. • Strong internal communication and relationship-building skills. Proven ability to work cross-functionally with stakeholders. • Strong organizational skills and attention to detail with the ability to manage multiple projects simultaneously, create clarity out of ambiguity, and creatively problem-solve. • Ability to work under pressure and handle last-minute changes with professionalism. • Data-driven, with the ability to structure complex analysis and derive insight.

Benefits

• Grow with a team that believes developing talent is important, and is building that as a core strength of the company from day one. • Be a leader in the organization, leading the way for future marketing hires and mentoring junior team members as they join. • Have a direct impact on our customers and build and scale the inaugural programs that help us better engage with and delight our customers. • Work with a team of top performing and high achieving talent.