Senior Program Manager - Enablement

February 4

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Guidewire Software

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Guidewire Software is a leading provider of technology solutions for property and casualty (P&C) insurance organizations. The company offers a comprehensive suite of applications designed to simplify core insurance processes such as policy administration, claims management, billing, and analytics. Through its cloud-based platform, Guidewire enables insurers to modernize their operations, enhance customer engagement, and drive business growth.

Data management and BI • Predictive Analytics • Risk Analysis • Cloud Platform • Cloud Ops

1001 - 5000 employees

Founded 2001

💳 Fintech

💰 $750k Series C on 2008-03

📋 Description

• Manage, develop, and oversee Support Professional Certification Program. • Provide support to engineers in U.S., Canada, Japan, Ireland, and UK. • Conduct instructor-led training sessions and provide guidance for self-study training. • Ensure certification process is followed, including registration of students and assignment of evaluators. • Support students throughout their certification period. • Collaborate with case reviewers on technical reviews and feedback. • Maintain documentation repositories related to certification processes and materials. • Track and report on certification metrics to assess effectiveness of the program. • Facilitate setup and maintenance of GWCP Sandboxes, including troubleshooting and updating the sandbox environment.

🎯 Requirements

• Minimum of three (3) years of experience in a technical support, technical implementation or customer support operation with experience performing technical troubleshooting. • Strong technical understanding of Guidewire products and services (i.e. InsuranceSuite products, InsuranceSuite integration, GWCP platform, etc). • Experience with cloud technologies and SaaS products. • Technical understanding of GWCP architecture and components. • Proficiency/Experience with cloud infrastructure services (e.g., AWS, Azure). • Familiarity with containerization technologies (e.g., Docker, Kubernetes). • Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI). • Knowledge of monitoring and logging tools (e.g., DataDog, Prometheus, Grafana, ELK stack). • Strong organizational and project management skills with excellent attention to detail. • Excellent verbal, written, and presentation skills. • Ability to multitask and quickly adapt to a changing environment. • Experience with knowledge management practices and tools. • Proficiency with software tools such as Google Suite, Jira, and eLearning platforms (e.g., Articulate, Workday Learning). • Experience in using Salesforce for case handling and tracking. • Familiarity with scripting languages (e.g., Python, JavaScript) and automation tools. • Knowledge of database management and SQL. • Knowledge-Centered Service (KCS) v6 Practices Certification or experience with KCS. • Experience managing SaaS products or Cloud Technology. • Project Management Professional (PMP) certification or other related certification.

🏖️ Benefits

• bonus • equity • benefits