Customer Care Specialist

2 days ago

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Accounting • Business Solutions • Outsourcing • Digital Transformation • Small Business

501 - 1000

💰 Seed Round on 2016-01

Description

• Resolve client inquiries and assist product users • Great communication to gain client trust • Knowledgeable about CRM software is essential

Requirements

• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases • Accounting or Finance Background is a plus

Benefits

• Competitive Salary • Retention Bonus (Php 100,000 in the first 5 years) • Remote (WFH) • Health Coverage for you and one of your qualified dependents on Day 1 • Night Shift (US Time zone) + Fixed Weekends Off • Night Differential • Paid Time Offs - can be converted into cash • Government Mandated Benefits + 13th-month pay • Group Life Insurance • Work from Home Equipment Provided • Free Access to Bar (Unli Premium Coffee, Soda, Tea, and Booze) • Free Meal every Wednesday • Monthly Employee Engagement activities • Wellness Programs • Townhall Events • Christmas Events, Year-end Parties • Outings • Team Building • Acoustic Jamming Sessions