Seasonal Customer Care Representative

September 6

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Hanna Andersson

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Premier children’s lifestyle brand.

Children's apparel • Women's apparel • Children's bedding • Home Products

1001 - 5000

💰 Private Equity Round on 2004-12

Description

• Provide exemplary customer service to all Hanna Andersson customers. • Provides a full range of customer service by phone, email and webchat directly to the customer. • Correspond and engage with customers through multiple channels. • Initiates resolution and provides order status for a variety of inquiries. • Enters customer and order data into order database software. • Act with urgency to resolve customer issues or complaints. • Escalate customer issues appropriately. • Keep records of customer interactions or transactions. • Collaborate with other team members. • Recommend improvements to technology or process as necessary.

Requirements

• Excellent verbal and written communication skills. • Excellent data entry skills, with a maintained accuracy typing speed of +30 words per minute and use of 10-key. • Passion for Hanna Andersson and its products. • Sound judgment and reasoning skills to utilize available resources. • Ability to work collaboratively with others in a group setting. • Ability to give and to receive feedback in a constructive, positive manner. • Ability to maintain effective working relationships with those contacted in the course of work; ability to communicate effectively including active listening skills. • Ability to maintain professional demeanor and support a team environment. • Ability to multi-task in a fast-paced contact center environment. • Must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays. • Familiarity with order management systems and tools. • Proficiency with Windows 10 OS, Microsoft Office Suite, Google Suite, SharePoint. • Open to feedback with a desire to learn and grow with the company.

Benefits

• Maintain a healthy balance in daily lives. • Commitment to Hanna Andersson values. • Professional interactions with co-workers, customers, and vendors.