Senior Associate Consultant - CLM

February 22

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Harbor

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Harbor is a globally integrated team of 800 industry experts working across strategy, legal technology, operations, and intelligence, focused on helping leading law firms, corporations, and their law departments achieve breakthrough outcomes. The company enhances law firm business development through powerful marketing technology and data quality management solutions, following their recent acquisition of CLIENTSFirst Consulting.

501 - 1000 employees

🤝 B2B

🏢 Enterprise

📋 Description

• Supporting multiple engagements and client relationships; • Assisting in service delivery and project administration; • Providing guidance and contributing to the completion of deliverables and client commitments; • Developing current and future client relationships through exceptional service delivery. • This role is open to remote work in any US location, with a preference for those in Chicago, our headquarters and where some of the CLM team resides. • Conduct assessments of contract management processes, workflows, and technologies and provide recommendations to enact change • Develop strategic road maps that govern a holistic implementation approach • Focus on reconfiguring workflows and end-to-end business process improvements to support the optimization of existing CLM tools and technology • Perform assessment of current processes, detailed requirements gathering, and a robust RFP/demo process to ensure the system selected meets client needs • Provide business process and technical expertise to support all aspects of system implementation, from design through deployment • Drive process and program improvement initiatives, including designing operating models and related roles, defining workflows, conducting training, and more • Provide support including managed services to drive high levels of adoption

🎯 Requirements

• 3-5 years of relevant experience in legal consulting or with a CLM provider, specifically in a customer facing role advising clients • Experience performing CLM process and/or technology assessments, selecting and implementing CLM platforms, designing CLM operating models, creating CLM documentation (e.g., playbooks), or advising on best practices • Preferred hands-on experience using and/or administering Ironclad, Agiloft, and/or Malbek • Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education • Demonstrated knowledge of the following areas: • Industry leading CLM technologies and service providers • AI opportunities and best practices throughout the contract lifecycle (i.e., surgical redlining and/or data extraction) • CLM stakeholders and their typical roles and responsibilities • Common legal operations and CLM platform integrations • Components of a highly developed CLM program • IT implementation methodologies and controls • Ability to independently support multiple concurrent engagements and clients • Excellent communication and storytelling skills (written, via data and deliverables, and verbally) • Keen attention to detail and capability to prepare polished client deliverables • Willingness to self-study and learn new concepts or technologies to solve problems • Aptitude and desire to learn and develop generative or other AI-enabled solutions • Have permanent US work authorization