Technical Customer Support Engineer
December 7
Description
• As a Technical Customer Support Engineer at HarperDB, you will be the first point of contact for our customers. • You will be responsible for providing excellent technical support, troubleshooting issues, and resolving customer problems. • Work closely with the engineering team to identify and fix bugs, and improve product.
Requirements
• Must reside and work in Romania. • Minimum of 3+ years as a Customer Support Engineer, preferably within a start-up environment. • Strong technical skills, including experience with databases, SQL, and NoSQL. • Excellent communication and interpersonal skills. • Strong problem-solving and troubleshooting skills. • Ability to work independently and as part of a team. • Experience with customer support tools and ticketing systems. • Development (Node.js, Python, Go) experience is a plus. • Application and database performance optimization experience is a plus.
Benefits
• Competitive salary in the range of $4,200-$6,700 USD gross pay per month (based on experience). • Opportunity to work on cutting-edge technology and make a real impact. • Work in a fast-paced, dynamic, and collaborative environment. • Be part of a passionate team that is redefining the database landscape.
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