Director of Professional Services

March 14

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🌴 South Carolina – Remote

Although this job is listed in South Carolina, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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Harris Computer

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Harris Computer is a company that provides mission-critical software and services tailored to empower customers in various sectors, including public sector, healthcare, utilities, and private sector industries. With a global presence and a commitment to building lasting relationships with over 100,000 customers, Harris focuses on acquiring businesses with growth potential and managing them to ensure sustainable success. The company emphasizes a positive work environment for its employees, aiming to help them achieve both personal and professional goals.

software solutions for utilities • software solutions for government • software solutions for schools • software solutions for healthcare organizations • software solutions for Public Safety

10,000+ employees

📋 Description

• Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets. • Regular monitoring & measuring of the priorities, providing coaching and guidance to team members • Collaborate with various levels of team members to maximize the effectiveness of the business as a whole • Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers. • Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained. • Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products. • Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability. • Create a work environment that promotes learning, sharing and trust. • Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins. • Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets. • Present financial, project, and customer satisfaction related presentations to senior management.

🎯 Requirements

• Direct leadership and experience in the delivery of professional services • Experience in delivering multiple product solutions and managing a diverse team of professionals • 8+ years of management experience • Experience managing groups of 10 people or more; experience developing and promoting managers and leaders • Demonstrated experience in managing distributed, remote teams • Experience with remote delivery models and the delivery of cloud solutions

🏖️ Benefits

• Comprehensive benefit package • Additional perks • Casual work environment