Social Media Escalations Associate
5 days ago
Description
• Deliver Customer Love. • Manage and resolve social media complaints from leading platforms. • Analyze negative customer reviews from various channels. • Address customer concerns with professionalism and identify patterns in feedback.
Requirements
• Exceptional Communication Skills. You should possess excellent verbal and written communication abilities. • Analytical Acumen. Strong analytical skills to identify trends and insights from customer feedback. • Proven Experience. Bring at least 2-4 years of experience in customer service or social media management. • Technical Proficiency. Well-versed in using social media platforms, CRM systems, and data analysis tools.
Benefits
• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race. • Support for differences, celebrating diversity, and thriving on it for employees and the community at large.
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