Senior Product Manager - Customer Experience
December 6
Description
• We're looking for a Senior Product Manager to elevate our customer support experience. • As the product manager supporting customer care, you'll be instrumental in enhancing our CX channels, efficiency, and quality by building and integrating new tooling and AI. • This role will involve collaborating with cross-functional teams to develop and execute a strategic vision for our customer support platform, ensuring a seamless experience for providers, patients, and CX agents. • The ideal candidate will possess a strong understanding of customer support workflows, a passion for leveraging technology to solve complex problems, and a proven track record of delivering impactful results.
Requirements
• Have scaled CX experience: You have 5+ years of experience improving and iterating on support product experiences for fast growing companies. • Customer obsession: A strong commitment to understanding customer needs, advocating for their perspectives, and delivering solutions that create exceptional experiences, driving both customer satisfaction and business success. • Data and results driven: You are a master at digging into data, defining clear goals, running toward them & bringing your team along the way. • Highly collaborative: You work well with other functions and teams and can collaborate on delivering impact together to a shared goal. • Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
Benefits
• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development
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