IT Support Representative

6 days ago

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HealthSnap

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Healthcare • Preventive Medicine • Integrative Wellness • Software • Lifestyle Medicine

201 - 500

Description

• Provide first-level technical support and assistance to employees experiencing hardware, software, and network issues, specifically with MacBooks issued by HealthSnap, or with company applications like Salesforce or Jira • Assist employees in the effective use of technology and software applications by offering training and guidance. • Diagnose and resolve common computer and software-related problems, such as system crashes, application errors, and microphone issues. • Offer remote assistance to off-site employees, ensuring a consistent level of service across the organization. • Maintain accurate records and documentation for all support activities, including troubleshooting steps and resolutions. • Contribute to the creation and maintenance of knowledge base articles and resources for self-service problem resolution. • Escalate complex or unresolved issues to higher-level IT support personnel, providing them with detailed information for swift resolution. • Other duties as assigned.

Requirements

• Proven experience with Mac computers, troubleshooting and software support. • Familiarity with SalesForce and Jira platforms preferred. • Adept, strong problem-solving skills and the ability to diagnose technical issues efficiently. • Excellent communication skills, both verbal and written. • Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits

• Health/Dental/Vision Insurance • Paid time off • Remote work/working from home