Help Desk Technician - DoD

November 8

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Sherpa

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Demand Generation • Marketing Strategy • Social Media • PR & Comms • Channel Recruitment

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

Description

• Maintain responsibility for serving as a Helpdesk Technician for several products to include a GOV MDM. • Provide timely assistance to help desk trouble tickets. • Develop a list of best practices and troubleshooting steps to provide all customers. • Provide expertise during all phases of a GOV MDM for both DOD and commercial instances. • Proficiency in Linux, Windows, Android & iOS operating systems. • Ability to deploy, manage and maintain Hypervisors to include Virtual Box and Hyper-V. • Ability to manage stakeholder relationships effectively. • Capture bug reports and help write improvement documentation. • Serve as a Tactical Network and Mobile Systems Integration SME for the customer. • Server management to include building, maintaining and training on OpenVPN Server, Email servers, Active Directory, Open LDAP servers. • Conduct demonstrations, set up and administer demo/trial servers. • Apply STIG configurations to multiple different operating systems. • Travel in support of customer training and installation events.

Requirements

• Proficiency in current Microsoft desktop and Azure server operating systems. • Exceptional problem-solving skills for resolving issues with complex systems. • Familiarity with TAK and Mission Command Systems and experience in fielding Army systems. • Knowledge of network encryption methods, both hardware and virtual. • Familiarity with mobile device management tools and policy management. • Proficiency in MS Office Tools, data management, analysis, standards, and communication skills (verbal and written). • Expertise in Network Operations Convergence technical design, methodologies, project, and process. • Cloud infrastructure and architecture knowledge. • Understanding of firewalls, ports, and protocols. • Experience in deploying and troubleshooting containerized services. • Ability to review logs and analyze data. • Familiarity with VPNs, DNS, and scripting (Linux OS). • Understanding of Active Directory, x509 public key PKI, client and server certificates, and certificate authorities. • Must be a US citizen and pass a background check and drug screening.

Benefits

• Competitive benefits package covering the cost of medical for you and your family. • Dental, vision, and health wellness benefits. • Generous retirement savings plan. • Generous PTO policy allowing for work-life balance.