IT Support Specialist

November 7

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501 - 1000 employees

Description

• Desk-side, email, phone, and ticketing system support of operating systems, printing, applications, and light network/server support. • Installs, configures, and supports software as needed for new user computers and devices. • Creates and manages user accounts in various systems. • Monitors and corrects transactional issues with soft-copy file transfers using GUI tools. • Self-initiated research to learn and apply problem-resolution steps. • Escalate issues that require engineer-level support and/or have exceeded SLA timelines. • Monitors work queue for follow-up and to ensure resolution. • Consistent communication of issue/need status and resolution in writing to IT management and affected user(s).

Requirements

• Advanced understanding of Windows operating systems including user administration, domain, printing, and related networking. • Advanced user of Microsoft Office suite. • Apple iPhone & Android device, basic knowledge with the ability to support and troubleshoot. • Proficient typing for quick and accurate written data entry, communication, and documentation.

Benefits

• Medical • Dental • Vision • Short- and Long-Term Disability • Life Insurance • Employee Assistance Program • HSA Bank with selection of High Deductible Health Plan • 401K plan options • Vacation and Sick Time Accruals • Paid Holidays