IT Support Specialist

November 7

Apply Now
Logo of Property Damage Appraisers, Inc. (PDA)

Property Damage Appraisers, Inc. (PDA)

Automobile Appraisals - Foreign & Domestic β€’ Property Appraisals - Homeowners & Commercial β€’ Heavy Equipment & Specialty Claims β€’ Virtual Estimating β€’ Motorcycle

501 - 1000

Description

β€’ Desk-side, email, phone, and ticketing system support of operating systems, printing, applications, and light network/server support. β€’ Installs, configures, and supports software as needed for new user computers and devices. β€’ Creates and manages user accounts in various systems. β€’ Monitors and corrects transactional issues with soft-copy file transfers using GUI tools. β€’ Self-initiated research to learn and apply problem-resolution steps. β€’ Escalate issues that require engineer-level support and/or have exceeded SLA timelines. β€’ Monitors work queue for follow-up and to ensure resolution. β€’ Consistent communication of issue/need status and resolution in writing to IT management and affected user(s).

Requirements

β€’ Advanced understanding of Windows operating systems including user administration, domain, printing, and related networking. β€’ Advanced user of Microsoft Office suite. β€’ Apple iPhone & Android device, basic knowledge with the ability to support and troubleshoot. β€’ Proficient typing for quick and accurate written data entry, communication, and documentation.

Benefits

β€’ Medical β€’ Dental β€’ Vision β€’ Short- and Long-Term Disability β€’ Life Insurance β€’ Employee Assistance Program β€’ HSA Bank with selection of High Deductible Health Plan β€’ 401K plan options β€’ Vacation and Sick Time Accruals β€’ Paid Holidays

Apply Now

Similar Jobs

Built byΒ Lior Neu-ner. I'd love to hear your feedback β€” Get in touch via DM or lior@remoterocketship.com