Director of Coaching

October 10

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behavioral health • speech language pathology • therapy • family therapy • mental health

201 - 500

Description

• We are looking for a Director of Coaching who is a thought leader in behavioral health coaching, skilled people manager, and experienced in building and retaining large, distributed teams. • This individual has a proven track record in developing evidence-based health education and/or behavioral health coaching programs, while successfully managing cross-functional projects in collaboration with teams across Product, Engineering, Marketing, Clinical, Care and Member Operations. • Collaborate with the VP of Coaching and Guided Care to drive strategic decisions for the Coaching and Guided Care functions. • Support strategic planning efforts by establishing work plans, timelines, and objectives, while tracking progress to ensure alignment with care retention, utilization goals, and high-quality care outcomes. • Work with the Care Delivery Leadership team to establish performance indicators and ensure coaching and care guide teams are aligned with these goals. • Design coaching and guided care monthly/quarterly roadmaps that prioritize coach training, care quality, address member feedback, and resolve incidents or grievances, while fostering learning and growth opportunities for the teams. • Oversee the design, implementation, and optimization of coaching programs that align with member, provider, and business needs. Ensure adherence to best practices, statewide standards, and statutory requirements while delivering technical assistance.

Requirements

• A passion for our mission to transform behavioral health for children and families. • 10+ years of relevant functional experience (e.g., behavioral health, operations, care provider, etc.). • 3-5+ years of management experience where leadership, team management, and strategic oversight were required. • Relevant training and/or certifications (e.g., NBC-HWC, ICF, NCHEC, Risk Management or Crisis Intervention training) preferred. • Expertise in program management, strategic planning, and critical problem-solving. • Demonstrated experience in creating and delivering training for a behavioral health team. • Strong collaboration skills, ability to influence others, and work effectively within teams. • Skilled at building team engagement and driving successful outcomes. • Ability to thrive in a fast-paced, high-growth environment; bonus points if you have mental health startup experience. • Experience working with diverse populations and a strong understanding of culturally responsive care. • Familiarity with regulatory standards governing youth behavioral health services. • Proficient in analyzing data and metrics to inform decisions and improve outcomes. • Change management experience in dynamic environments. • Financial acumen related to budgeting and program implementation.

Benefits

• Comprehensive Insurance: Medical, Dental, Vision, Life Insurance • Time Off: Holidays, Flexible PTO, Sick Days, Parental Leave • Financial Wellness: 401k, Stock Options • Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office • Community & Perks: Remote First Workforce, Collaborative culture