Operations Support Manager

October 15

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Description

• Direct ownership of market level operations support functions to ensure company goals and objectives are fulfilled. • Direct ownership of operations support workforce management and planning to ensure appropriate staffing and support for operations functions, including operational efficiency initiatives. • Ensure all operations are carried out in an appropriate, cost-effective way. • Identify opportunities to improve operational management systems, processes, and best practices. • Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities. • Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits. • Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives. • Identify potential problems and points of friction and working to find solutions to maximize efficiency and revenue. • Identify opportunities to expand or shift course to take advantage of changes in the market. • Work in conjunction with all branches and leadership for consistency and effective support. • Work effectively with other departments across the market and Field Support Center (corporate) in support of effective field operations to achieve targets. • Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports for all operations support functions. • Responsible for the implementation and execution of strategies that include change management and education. • Provide insight to management related to projects, budgets, and operations. • Perform other duties as assigned.

Requirements

• Bachelor’s degree in business or related field required. • Proven track record with a minimum of three (3) years of experience in operations • Experience supporting management including thought leadership and support. • Process improvement experience supporting the development, review, and revision of processes and policies as needed. • Experience in homecare, healthcare, healthcare services preferred.