Senior Operations Specialist

March 6

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Highlight

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Highlight is a government-focused services provider that delivers a wide array of solutions to tackle federal agency challenges. Founded in 2008, Highlight offers services including business and mission operations, grants and financial services, policy and planning, strategic communication, DevSecOps, human-centered design, data management, IT services, cybersecurity, and cloud services. The company is renowned for its personalized approach and its commitment to creating impactful federal mission solutions while providing rewarding career opportunities. Highlight is also distinguished by its 100% employee ownership and a diverse workforce, emphasizing financial success sharing among employees. Headquartered in Fairfax, Virginia, the company is recognized as one of the 2024 Fortune Best Companies and has received numerous awards for community service and workplace environment.

Software Development • Grants Management • Loan Administration • Digital Government • International Development

1001 - 5000 employees

Founded 2002

🏛️ Government

🔒 Cybersecurity

📋 Description

• Highlight is the first and only end-to-end agile product testing platform, enabling the efficient collection of scaled product performance data. • Brands like Nestle, P&G, and Estee Lauder rely on Highlight for competitive benchmarking, pre-launch formulation testing, in-market product renovation, and more, to optimize product success. • The ideal candidate comes with an understanding of research best practices, high accuracy and attention to detail, clear and concise communication, and a proactive approach to finding and solving problems. • In this role, as a part of our Operations team, you will be responsible for complex screener and survey programming, as well as, final data deliverables for full service customers. • Highlight is a diverse and collaborative team committed to fostering an environment of innovation, impact, and growth.

🎯 Requirements

• A minimum of 2 years experience at a market research agency • Experience developing surveys for quantitative primary market research purposes – ability to create crosstabs, pivot tables, and organize data in a way that enables insight extraction • Strong expertise of survey software like Qualtrics, Alchemer, Forsta, SPSS Data Collection, and QuestionPro; capable of programming complex surveys with custom logic and design; experience using Microsoft Excel & SPSS for data manipulation and reporting; Nice to have: experience using other tabulation softwares such as spss, tableau, mtab, compusense, etc + familiarity with programming languages such as HTML, CSS, JavaScript, and Python. • Strong organization skills, with the ability to prioritize tasks and meet deadlines. • Comfortable working both autonomously and collaboratively in a fast-paced environment. • Analytical and possesses excellent problem-solving skills, with the ability to translate data into actionable insights and storytelling reports. • Detail-oriented with a commitment to accuracy and quality in research and analysis. • Able to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.

🏖️ Benefits

• Health insurance (medical, dental, vision) with 100% of employee premiums covered • Unlimited PTO • Flexible, remote WFH culture • Access to the iconic Hearst Tower & its facilities in NYC (should you choose to ever be in person)