Customer Success Manager - Commercial

February 1

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Highspot

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The sales enablement platform that makes every customer conversation count.

Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement

501 - 1000

Description

• Responsible for planning, implementing, directing, and administering all aspects of the human resources function for the Mid-Atlantic Region • Provide day-to-day management of the Employee Relations team

Requirements

• Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value • 3-5 years of consulting, services, customer success, or account management experience • Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally • Strong collaboration skills to influence and gain alignment across internal and external stakeholders • Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers • Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions. • Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product. • Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions. • Loves to learn about sophisticated technical products and to understand the intricacies of how they work. • A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit. • You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers, but you know how to find them. • You have a strong background in project management, organizing complex customer engagements across multiple stakeholder groups.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service