Senior Vice President - Delivery and Operations

August 24

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Highwire PR

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Elevate your story.

public relations • technology • consumer • mobile • small business

51 - 200

Description

• Develop and implement standardized processes for resource requests, delivery, quality assurance, and internal reporting (utilization, capacity, billability) using existing agency platforms • Adapt and integrate various business models into our processes: Fixed pricing, deliverable-based pricing, managed vendor and time and materials • Oversee the development of SKU-based pricing and capacity forecasting for appropriate deliverable-based work • Continuously improve proposal and scoping accuracy through ownership of budgeting processes and audits against time entry • Own Digital capacity planning, accounting for multi-disciplinary teams, third-party contractors and internal constraints such as client conflicts and availability • Implement weekly staffing forecasts and capacity planning processes to ensure optimal resource allocation and conflict avoidance • Manage freelance and contractor budgets against planned capacity and spend • Participate in and manage client-facing activities, including ownership of key/high-value work for Highwire’s most important clients • Work in partnership with Client Relationship Managers (CRMs), account leads and practice leads to build a strong understanding of key clients' businesses • Manage and mentor producers, project managers and delivery specialists, including direct reports • Participate in new business processes for significant opportunities, helping to facilitate the development of new business pitches and proposals • Identify integration opportunities and efficiencies between Content Marketing, Social Media Marketing, Creative, Insights & Analytics and Public Relations teams

Requirements

• 10+ years of experience in project management, operations or related field, with at least 5 years in a senior leadership role • Proven track record in developing and implementing operational processes and systems • Experience working within Content Marketing, Social Media Marketing, Creative, Insights & Analytics or Public Relations • Experience in service delivery, capacity planning, resource management, and forecasting • Change management and internal communications experience is a benefit • Excellent project management skills with proficiency in relevant software (e.g., Asana, Monday.com, Wrike, Kantata) • Bachelor's degree in Business Administration, Project Management, Marketing, Communications, or related field; MBA preferred