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Account Manager
August 21
Description
• Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits. • Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met. • Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives. • Promote and upsell new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value. • Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience. • Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams. • Utilize data and analytics to understand customer behaviour and preferences, tailoring your approach to meet their specific needs and maximize their engagement. • Work closely with product, marketing, and customer service teams to develop and implement strategies that drive user retention and growth.
Requirements
• Minimum of 3+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry. • Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers. • Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues. • Moderate proficiency in using data and analytics to inform decision-making and tailor user engagement strategies. • A deep commitment to providing exceptional customer service and enhancing the user experience. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs • Collaborative mindset with the ability to work effectively with cross-functional teams.
Benefits
• We offer tremendous benefits & perks
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