Senior Operations Analyst, Workforce Management
11 hours ago
Description
• Hims & Hers Health, Inc. is a leading health and wellness platform revolutionizing telehealth solutions. • The Sr. Operations Analyst will oversee daily operations ensuring optimal staffing and scheduling across teams. • This role plays a key part in workforce efficiency impacting both providers and patients.
Requirements
• 5+ years relevant experience in Workforce Management; prior experience in consulting, analytics, or healthcare operations in a fast-paced, high-growth, and rapidly changing environment, or similar • Experience working in the healthcare industry, with an understanding of healthcare operations and dynamics, is a plus. • Experience with workforce management tools (e.g., Assembled, NICE, Verint, Kronos, or similar WFM software) for scheduling, forecasting, and performance tracking. • Strong proficiency in data analysis and reporting using Excel/Google Sheets, and familiarity with BI tools like Looker or Tableau. • Proven experience in real-time management and adjusting staffing to meet fluctuating operational demands. • Demonstrated ability to coach, mentor, and develop high-performing teams. • Knowledge of contact center operations, workforce optimization principles, and staffing best practices. • Excellent problem-solving skills with the ability to analyze trends, anticipate challenges, and provide data-driven recommendations. • Strong collaboration skills with the ability to work effectively across cross-functional teams including Operations, Product, and HR.
Benefits
• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • Employee discounts on hims & hers & Apostrophe online products • 401k benefits with employer matching contribution • Offsite team retreats
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