Senior Operations Analyst

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Safelite

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Advanced Safety Systems Recalibration • ADAS Recalibration • Auto glass replacement • Auto glass repair • Vehicle repair and maintenance

10,000+ employees

Founded 1947

🚗 Transport

🛒 Retail

Description

• Conducts in-depth operational analyses to support business performance improvement. • Supports field and home office leaders with advice and recommendations. • Serves as an expert on labor KPIs and operational performance. • Develops methodologies and targets for key performance indicators. • Assesses trends and identifies outliers. • Supports operational initiatives and recommends strategic plans. • Collaborates with field leaders and cross-functional teams. • Addresses inquiries and resolves unique situations. • Validates data accuracy by checking for errors, inconsistencies, or discrepancies. • Ensures reliable and trustworthy data usage. • Performs other duties as assigned.

Requirements

• Bachelor's Degree in Business administration, finance, economics, or computer science, or a related field required. • 4-6 years of experience in business analysis, data science, workforce planning, project management, or a related field. • Proficient in conducting comprehensive data and trend analysis. • Possess business judgement and creative thinking skills. • Outstanding ability to communicate and interact with others. • Exceptional organizational abilities and detail-oriented approach. • Working knowledge of field processes, procedures, and best practices. • Capable of making well-informed decisions. • Subject matter expert on field KPIs and operational performance. • Advanced experience with Microsoft Excel and PowerPoint. • Experience using business intelligence and reporting tools such as Tableau, Cognos, etc. a plus. • Ability to manage tight deadlines and prioritize effectively.

Benefits

• Competitive weekly pay and bonus opportunities. • A benefits package valued at more than $10k*. • 401(k) plan with company matching. • Medical coverage plans. • Paid time off (PTO) programs. • Company holidays and paid volunteer days. • Up to $5,250 annually in tuition reimbursement.