Director - Post Market Surveillance

March 14

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Hims & Hers is a 100% online healthcare platform that provides personalized care and consultation for sexual health, hair regrowth, weight loss, skincare, and mental health. With over 2 million subscribers, Hims & Hers connects patients with licensed healthcare professionals, offering prescription medications and ongoing support delivered directly to their doors. The platform aims to make healthcare accessible, affordable, and discreet, ensuring that users can manage their treatment conveniently through an app.

501 - 1000 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• We are seeking an experienced Director of Post Market Surveillance to lead our product complaints management and adverse event reporting processes, ensuring that all customer concerns related to product quality and performance are handled efficiently, professionally, and effectively. • In this high-impact leadership role, you will oversee the complaint management quality system, including requirements for identification, investigation, resolution, and continuous improvement of product-related complaints, adverse event reporting, and recalls—ensuring the highest standards of customer satisfaction, regulatory compliance, and operational excellence. • This is an excellent opportunity for an experienced leader with a deep understanding of product quality management, customer service, and regulatory processes to drive organizational change and make a significant impact on the customer experience.

🎯 Requirements

• A bachelor’s degree in a science-related field, pharmacy, quality assurance, or a related discipline (a master’s degree is a plus). • 8+ years of experience in product quality management, customer complaints, or related fields, with at least 3-5 years in a leadership role. • In-depth knowledge of product complaint handling, root cause analysis, and regulatory requirements (e.g., FDA, 503a and 503b compounding regulations, USP, etc.). • Strong experience in quality management systems (QMS) and complaint management software. • Proven ability to lead and mentor cross-functional teams, ensuring alignment on customer satisfaction and product quality objectives. • Excellent analytical skills with the ability to identify trends, perform root cause analysis, and implement corrective actions. • Exceptional communication skills, both written and verbal, with the ability to engage stakeholders at all levels of the organization and communicate complex issues clearly and concisely. • A strong understanding of regulatory frameworks related to product safety, adverse event reporting, and product recalls. • Experience with customer-facing interactions and the ability to maintain a positive and professional relationship with customers, even during challenging situations. • Strong project management skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • Employee discounts on hims & hers • 401k benefits with employer matching contribution • Offsite team retreats