Senior Manager - Business Operations

6 days ago

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hims & hers

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Hims & Hers is a 100% online healthcare platform that provides personalized care and consultation for sexual health, hair regrowth, weight loss, skincare, and mental health. With over 2 million subscribers, Hims & Hers connects patients with licensed healthcare professionals, offering prescription medications and ongoing support delivered directly to their doors. The platform aims to make healthcare accessible, affordable, and discreet, ensuring that users can manage their treatment conveniently through an app.

501 - 1000 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. • We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. • Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” • We are looking for an experienced senior manager who will lead, coach and develop members of the Care Operations/Business Operations team. • This role is highly collaborative and cross-functional.

🎯 Requirements

• 7+ years of experience leading operations and/or customer success, preferably at a high-growth, complex business • 3+ years of experience hiring, managing, and developing high performing cross-functional teams • Success in analytical and operations roles within a rapidly growing company: Ability to balance data-driven quantitative and qualitative inputs for rapid decision-making and execution • Deep interest in research and data analysis, with a proven track record of drawing actionable insights from data, such as Excel or Looker (or other equivalent platforms). • Outstanding written and verbal communication across varied stakeholders, both technical and non-technical. • Ability to problem solve with minimal guidance and bias for action in a fast-paced, high-growth, and cross-functional environment • Ability to drive projects forward in an environment that could lean ambiguous • BS/BA degree; advanced degree a plus

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats