Director of Partner Success - Client Experience & Retention

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Description

• The Director of Partner Success is a dynamic, strategic leader focused on maximizing partner satisfaction, retention, and growth within our agency. • Collaborating closely with the Directors of Operations and Director of Product, the Director of Partner Success will drive team performance and optimize outcomes to fuel partner success and loyalty. • Create and implement strategies to drive partner satisfaction and long-term retention. • Conduct regular partner reviews and check-ins, gathering insights to continually elevate the partnership experience. • Lead and mentor the Partner Success and Practice Growth Advisor teams, fostering a collaborative and high-performance culture. • Analyze partner feedback and trends to refine strategies and optimize the impact of Partner Success and Practice Growth Advisor teams. • Evaluate feedback and industry trends to uncover growth opportunities, improve service quality, and elevate partner experiences.

Requirements

• Partner Relationship Expertise: Skilled in managing and growing partner relationships, addressing issues, and consistently enhancing satisfaction. • Leadership & Team Development: Demonstrated experience in leading, mentoring, and inspiring teams with strong people management and a collaborative approach. • Strategic Vision: Proven ability to align partner success initiatives with broader business objectives, create long-term growth plans, and anticipate partner needs. • Analytical & Decision-Making Skills: Adept in analyzing performance metrics and using data to make decisions that drive partner success. • Conflict Resolution: Effective in managing and resolving partner and team conflicts with a solutions-focused approach.

Benefits

• 401(k) matching • Dental Insurance • Health Insurance • Vision Insurance • Life Insurance • PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/personal days)