Onboarding Specialist

March 28

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Hireframe

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Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruitment

🤝 B2B

👥 HR Tech

📋 Description

• As an Onboarding Specialist, you will play a pivotal role in our team, collaborating with existing specialists and leadership to create and refine onboarding processes. • Manage the onboarding process for a high volume of customers (20-40 monthly) via phone, email, and video calls • Support customers with their data migration using export and import tools • Assess customer-specific needs and guide the configuration process accordingly • Train new customers and their teams on the software’s functionalities • Deliver a world-class and efficient customer launch experience • Act as a liaison between the customer and the Product team, representing customer feedback • Proactively address issues and manage escalations • Collaborate with leadership to build and refine onboarding systems and playbooks

🎯 Requirements

• 2-4 years of relevant experience in onboarding, training, customer service, or project management • A passion for helping customers succeed and fostering positive relationships • Experience with data migration and proficiency in Microsoft Excel • Strong project management skills with the ability to handle multiple customers at once • Excellent written and verbal communication skills • Strong attention to detail and organizational skills • Comfortable using technology (CRM, Slack, etc.) to function effectively in a remote work environment • Ability to thrive in a fast-paced, evolving company • Quick learner with the ability to master new software products and become a product expert

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth