Temp Support Engineer

November 7

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Description

We’re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare! We are looking for a Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the client’s IRIS Image Capture platform. This is a full-time position; M-F, 9 am - 6 pm PST, possibility of Saturday hours if needed. Duties include providing support to live customers via email, phone, and meetings as required.

Requirements

Excellent academic background in Computer Science or other related field 3+ years of SaaS experience Experience with customer support Experience with Dental Practice Management Systems and Imaging Systems (nice to have) Excellent customer-facing communication skills Excellent verbal and written communication in English is required Ability to thrive in a fast-paced, technical, and mission-focused environment

Benefits

Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth