IT Support Engineer

October 10

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Description

• We are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. • Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. • This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

Requirements

• Efficiently respond to and resolve support tickets related to application functionality and performance. • Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation. • Adjust configurations within feature flag management software to tailor client experiences. • Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions. • Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution. • Document solutions, and best practices, and contribute to the enhancement of the knowledge base. • Basic knowledge of data handling in Python (e.g., Pandas, PySpark, Polars). • Familiarity with configuration formats such as JSON and YAML. • Proven experience in troubleshooting and problem-solving within a software environment. • Ability to modify, maintain, and optimize scripts. • Proficiency in working with REST APIs. • Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB). • Basic knowledge of SQL and relational databases. • Experience with feature flag management software. • Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft).

Benefits

• HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • A laptop will be provided by the company