Technical Support Specialist - Integrations

March 17

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Sinch

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Sinch is a leading provider of cloud communications for customer engagement. The company offers a comprehensive suite of AI-powered applications and APIs designed to facilitate messaging, email, and voice communication at scale. Sinch's solutions enable businesses to verify user identities, run omnichannel marketing campaigns, and provide customer support across multiple channels. By leveraging its robust network connectivity and rich communication services, including RCS and messaging platforms, Sinch empowers organizations to enhance customer interaction and satisfaction. Serving various industries, Sinch helps businesses like FirstBank and EasyPark manage customer communications effectively through secure, reliable workflows.

cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000 employees

Founded 2008

📡 Telecommunications

☁️ SaaS

💰 Post-IPO Secondary on 2022-09

📋 Description

• Sinch provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. • Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. • Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers. • We are currently seeking a Technical Support Specialist, who will play a crucial role in providing exceptional support for our integration products. • The integration support team assists both external and internal customers. • They diligently monitor, investigate, and troubleshoot technical issues and incidents, ensuring that our customers receive the necessary support throughout their entire lifecycle, from provisioning and onboarding to ongoing maintenance. • In addition to resolving customer inquiries, the team actively contributes to improving our product systems and processes, aiming to enhance the overall customer experience. • Your primary focus is to provide comprehensive support to our customers regarding their integration – providing best practice, troubleshooting, and issue investigation. • You will take responsibility for enhancing business processes and documentation, establishing yourself as a subject matter expert in your specialized area.

🎯 Requirements

• The ideal candidate for this role possesses exceptional customer service skills within a technology-driven environment. • They exhibit excellent problem-solving abilities, showcase proficiency in multiple systems, and possess the necessary skills to engage effectively with clients and customers showing empathy and patience. • Familiarity with APIs and a bachelor’s degree in business information systems would be advantageous. • The successful candidate will ideally have had hands-on experience working within one or more of the following integrations: • NetSuite • Salesforce • Dynamics 365 • HubSpot • Active Campaign • Shopify • Big Commerce

🏖️ Benefits

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful. • CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest. • TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. • STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs. • STAY CONNECTED: Receive a generous monthly home internet allowance. • CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.