Customer Success Manager

February 28

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Nexthire is a technology driven recruitment platform that enables companies to hire 2x faster with its advanced algorithms based on years of data.The leadership team has several decades of collective experience working for top product development companies in India. We believe in breaking the conventional ideas that have been rooted in the staffing industry. We provide end to end recruitment solutions and are developing amazing tools that will help shape the future of recruitment industry.Trusted by 100+ brands, MNCs and startups alike, we are creating a hiring experience like never before.

Hiring • Recruitment

11 - 50 employees

📋 Description

• As a Customer Success Manager at Smartlead.ai, you will be pivotal in ensuring our clients achieve their desired outcomes using our platform. • Build and maintain strong relationships, provide strategic guidance, and serve as the primary point of contact for our clients. • Your goal is to enhance customer satisfaction, drive product adoption, and minimize churn. • Guide new customers through the onboarding process, ensuring a smooth transition and comprehensive understanding of Smartlead.ai's features and benefits. • Develop and maintain strong, long-term relationships with clients, acting as a trusted advisor and primary point of contact. • Monitor client usage and engagement metrics to identify opportunities for optimization and growth. • Collect and analyze customer feedback to inform product development and enhancements. • Manage contract renewals and identify opportunities for upselling or cross-selling additional services that align with client goals. • Work closely with sales, marketing, and product teams to ensure a cohesive and customer-centric approach.

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field. • 4+ years of experience in customer success, account management, or a related role, preferably within the SaaS industry. • Proven experience in managing mid-to-large sized accounts - driving renewals, upsells, and expansion revenue. • Strong focus on churn reduction & customer retention – identifying at-risk accounts and implementing strategies to improve retention. • Experience in working with revenue-driven KPIs – increasing NRR (Net Revenue Retention) and driving customer growth. • Understanding of API & Webhooks – ability to guide customers on integrations and troubleshoot basic technical issues. • Strong understanding of email marketing and lead generation strategies. • Excellent communication and interpersonal skills. • Proven ability to manage multiple clients and projects simultaneously. • Proficiency in CRM software and customer success tools. • Analytical mindset with the ability to interpret customer data and metrics. • Flexible with rotational shifts – including occasional weekend availability based on business needs.

🏖️ Benefits

• Opportunities for professional growth and development. • Collaborative and inclusive company culture. • Competitive salary and benefits package.