Account Manager - Commercial & Industrial Manufacturing

September 17

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Hitachi

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Information & Telecommunication Systems • Social Infrastructure & Industrial Systems • Electronic Systems & Equipment • Automotives Systems • Smart Life & Ecofriendly Systems

10,000+ employees

Founded 1910

⚡ Energy

Description

• As the Aftermarket Account Manager at Hitachi Global Air Power, you'll play a vital role in driving our growth trajectory and ensuring customer satisfaction within the stationary equipment sector for the Hitachi Global Air Power brand of air compressors. • Your primary objectives will revolve around driving growth in aftermarket sales, fostering strong partnerships with our distributors and partners, and maintaining customer satisfaction post-purchase. • Collaborate closely with distributors and customers to aggressively grow aftermarket sales in alignment with growth targets. • Lead the execution of sales programs and events to drive engagement and revenue. • Develop comprehensive annual aftermarket sales strategies for various regions, offering strategic guidance for goal attainment. • Analyze regional sales performance and devise corrective measures to address any challenges and ensure continued growth. • Act as a trusted advisor to distributors and channel partners, providing insights and recommendations to help them maximize parts sales opportunities. • Equip distributors and channel partners with the necessary sales tools, resources, and marketing materials to effectively promote aftermarket parts to their customers. • Strategic and tactical coordination with the stationary equipment sales team to ensure alignment and synergy. • Act as the primary liaison for gathering customer and partner feedback, providing valuable insights to relevant teams. • Devise strategies for partners, including parts and service programs tailored to enhance customer satisfaction. • Conduct aftermarket sales training sessions to equip partners with the necessary skills for effective sales and service. • Set and monitor service training objectives with distributors and partners, addressing any skills gaps as needed. • Utilize data analysis to identify areas for improvement and develop strategies to regain lost customers. • Introduce innovative initiatives to drive post-sales growth and customer retention. • Develop stocking plans for parts inventory based on regional market demands. • Act as the key interface between partners and our customer service team to resolve post-sales issues promptly. • Ensure warranty protocols are understood and properly implemented for efficient and effective response when needed. • Generate regular reports and analyses to evaluate performance, identify areas for growth, and inform strategic decision-making.

Requirements

• Bachelor of Science Degree in Business, Engineering, Technical, or related field strongly preferred. • Equivalent field experience will be considered for the right candidate. • 5 or more years of relevant experience in Business, Sales, Technical, and/or Marketing fields. • Consideration will be given for significant experience as former air compressor field service technicians/mechanics. • Air compressor or other industrial rotary equipment sales or service experience is highly preferred. • Technical and/or service and support background, particularly in industrial field service support and troubleshooting is preferred. • Experience cross-functionally, building trust and applying influence within an independent distribution network of companies is a plus. • Experience developing sales action plans, KPIs and holding others accountable to achieve results is required. • Must be comfortable communicating/training technical concepts to groups of peers. • Must be comfortable with regular travel. • PC Proficiency with emphasis on Microsoft office programs.