Sales Coordinator

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Holman

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Fleet Management • Parts and Logistics • Automotive Sales • Upfitting and Equipment • Growth Ventures

5001 - 10000

Description

• Handle inbound and outbound phone calls with customers to schedule sales appointments. • Act as the first point of contact for customers in need of sales appointments. • Determine and document customer needs/understand their reason for calling. • Schedule sales appointments by client advisor using scheduling system. • Place reminder calls to customers regarding pending scheduled service appointments. • Place follow-up calls to customers regarding recent sales visit experience. • Build strong relationships with customers and dealership employees. • Maintain a high and consistent level of premium-brand, customer service and WOW customers.

Requirements

• High School Diploma or equivalent combination of education and customer service experience. • Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone. • Proven outstanding customer service. • Listen and record accurately. • Excellent interpersonal skills, both in person and over phone. • Call Center experience is preferred, but not required. • Proficient computer skills with ability to learn scheduling and other computer systems. • Team-oriented and flexible/multi-tasking.

Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement