Homethrive
Homethrive is a company that provides innovative caregiving support, making it easier, smarter, and more rewarding to care for a loved one. Homethrive offers solutions tailored for health plans, employers, and individuals, focusing on improving the well-being and productivity of working caregivers. Their integrated caregiving solutions provide live, expert guidance, care coordination, and on-demand digital resources, helping caregivers thrive in various caregiving roles, including elder care, child care, and managing disabilities. By offering personalized support, expert coaching, and resource navigation, Homethrive empowers caregivers to focus on their loved ones' care while maintaining their own well-being.
Care Team Coach - Bilingual
6 days ago
Homethrive
Homethrive is a company that provides innovative caregiving support, making it easier, smarter, and more rewarding to care for a loved one. Homethrive offers solutions tailored for health plans, employers, and individuals, focusing on improving the well-being and productivity of working caregivers. Their integrated caregiving solutions provide live, expert guidance, care coordination, and on-demand digital resources, helping caregivers thrive in various caregiving roles, including elder care, child care, and managing disabilities. By offering personalized support, expert coaching, and resource navigation, Homethrive empowers caregivers to focus on their loved ones' care while maintaining their own well-being.
📋 Description
• Lead and develop Care Team members to ensure the best experience • Monitor quality and provide real-time coaching • Manage team performance and ensure operational excellence • Drive team performance and quality through effective coaching • Enhance member satisfaction through quality assurance • Achieve measurable improvements in performance metrics
🎯 Requirements
• 3+ years supervisory experience in healthcare or customer service • Proven track record in performance coaching and development • Experience with quality monitoring and feedback delivery • Strong analytical and problem-solving abilities • Proficiency in workforce management tools and CRM systems • 3+ years supervisory experience in healthcare/customer service call center environment • Track record of leading high-performing remote teams with proven coaching & development expertise • Experience with CRM systems and contact center platforms • Bilingual capabilities (Spanish/English) • Background in senior care or care coordination • Advanced analytical and problem-solving skills • Schedule Flexibility • Available during core business hours • Ability to support different time zones • Weekend and evening coverage as needed • Flexible for team support/emergencies
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