Care Solutions Consultant

February 20

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Honor

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Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

Home care • Senior care • Caregiving

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

📋 Description

• The Care Solutions Consultant assesses customer needs and explains how Home Instead can provide services. • Engaging with customers via phone, chat, and text, scheduling follow-up consultations. • Handling inbound and outbound calls using lead management tools with a quota for call quality and outcomes. • Individual contributor position, reporting to the Sales Manager, supporting the Home Instead Franchise Network in the US and Canada.

🎯 Requirements

• Understanding of aging and their needs, previous care experience preferred. • Strong ability to actively listen, ask thoughtful questions, and tailor conversations. • Commitment to building trust and guiding customers toward the best solutions. • Experience in a high volume call environment (75-90 calls per day). • Excellent verbal and written communication skills. • Ability to explain services compellingly and request customer commitments. • Passion for sales and commitment to exceptional customer service. • Positive attitude, patience, and empathy.

🏖️ Benefits

• Equity and 401K with up to a 4% match. • Medical, dental, and vision coverage including zero-cost plans for employees. • Short Term Disability, Long Term Disability, and Life Insurance fully employer paid with a voluntary additional option. • Generous time off program, mental health benefits, wellness program, and discount program.