Senior Account Manager - HTS Japan
March 15
Description
• Main relationship owner with strategic partner in Japan • Work across business, customer success, operations, and data • Responsible for full service travel offering for B2B partner • Owns partnership success and makes decisions for the team • Uses data/analysis to inform decision making and strategy • Influences partner for product and business decisions • Runs analyses, solves operational gaps, creates material for partner • Builds and maintains financial and product reporting • Dives deep into performance and operational data • Crafts persuasive business cases • Ensures service quality, identifies operational and product improvements • Identifies commercial opportunities, leads negotiations, compares price competitiveness • Arranges and produces content for monthly business reviews with the client
Requirements
• Ability to work in start-up and traditional Japanese business environment • Untangles complex problems, dives deep into data • Makes decisions with quantitative and qualitative data • Detail-oriented problem-solving approach • Clear communication verbally and in writing • Takes ownership, moves quickly with good judgment • Technical depth to communicate with engineers and data scientists • Focus on customer and company benefits without ego • Proactive, persuasive, and adaptable • Experience with consumer marketplaces (a plus)
Benefits
• Competitive salary • Pre-IPO equity package • Quarterly performance bonus • Unlimited PTO • Flexport All Access Pass or Work-from-home stipend • Entrepreneurial culture • Open communication with management and company leadership • Small, dynamic teams with massive impact
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