Client Engagement Manager

February 8

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HOPPR

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HOPPR is a company that provides a generative AI platform designed to transform medical imaging. The company offers a comprehensive generative AI model infrastructure to accelerate AI development for medical imaging across various modalities. HOPPR simplifies AI development with its foundational infrastructure, ensuring secure data handling and seamless model fine-tuning. It prioritizes privacy and data security, providing diverse datasets across different modalities, anatomies, demographics, and geographies. HOPPR aims to expedite development by offering a scalable, high-performance GPU environment, enabling faster prototyping and scalable applications for research and medical imaging services.

Medical Technology and AI

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• HOPPR is at the forefront of innovation in medical imaging. • The Client Engagement Manager will focus on building and nurturing relationships. • This role requires a blend of B2B client engagement experience, strong communication skills, and project management expertise. • Serve as the primary point of contact for client engagement throughout the partnership lifecycle. • Build and maintain strong, long-lasting relationships with key client stakeholders. • Collaborate with clients to gather detailed requirements and translate them into actionable project plans. • Work with technical teams to ensure that the ML models and solutions meet the client’s needs. • Provide regular updates to clients on engagement/project status, deliverables, and any issues or changes in scope. • Manage client expectations, addressing any concerns or feedback promptly and effectively. • Support the client revenue growth, including strategic account management, proposal and SOW development and client presentations. • Identify new business opportunities through data-driven insights with existing clients and work to expand market presence. • Work closely with Client Engagement, product, and support teams to align on client needs. • Facilitate communication between cross-functional teams to ensure seamless collaboration and knowledge sharing. • Address and resolve client concerns in a timely manner.

🎯 Requirements

• Experience: 3-5 years in a B2B client engagement, account management, project management or client success role, preferably in the healthcare or clinical AI industry. • Technical Acumen: Basic understanding of AI/ML concepts and the ability to discuss technical details with non-technical stakeholders. • Communication Skills: Strong verbal and written communication skills tailored to a professional B2B audience. Demonstrated ability to build and maintain client relationships, with a focus on delivering value and achieving client satisfaction. • Analytical Skills: Ability to analyze client data to drive engagement strategies and improve outcomes. • Project Management: Proven ability to manage multiple client accounts and projects simultaneously. Experience with project management tools and methodologies.

🏖️ Benefits

• A key role in a fast-growing startup with immense potential. • An innovative, collaborative, and supportive work environment. • Competitive salary and benefits package.