CS Strategy and Operations Analyst

6 days ago

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HubSpot

WebsiteLinkedInAll Job Openings

inbound marketing • marketing • internet marketing • online marketing • web marketing

1001 - 5000

Description

• The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Strategy and Operations Analyst to join our team. In this role, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management. • Provide data-driven, operational and decision-making support to the Customer Success organization and management team • Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews • Maintain your business unit's headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity • Understand global demands and nuances, and partner with leaders on regional projects • Respond to business requests, compile root cause analyses and solve common issues • Support cross-functional programs, processes, and systems to drive performance and productivity improvements.

Requirements

• A Customer-First mindset and passion for supporting customer-facing teams • Strong communication skills and excited by the prospect of talking to customers and teams across HubSpot and translating data into insights • Advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.); Experience with SQL, Python, R (or similar statistical tools) a plus • Results Oriented; embraces the responsibility of executing on recommendations • Thrive in a fast-paced working environment, can pivot and work autonomously • Prior experience in management consulting, finance, strategy & ops a plus • Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.