Bilingual Senior Telesales Agent - Mandarin

April 15

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Humana

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Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

📋 Description

• The Senior Telesales Agent conducts selling activities related to inbound calls inquiring about individual health plan products. • Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. • Qualifies prospects and attempts to close sales and successfully handle consumer calls that may require the use of an interpreter or TTY service. • Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. • Begins to influence department’s strategy. • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. • Exercises considerable latitude in determining objectives and approaches to assignments.

🎯 Requirements

• Has current Active Health Insurance License or the ability to obtain license • Bilingual in English and Mandarin with the ability to speak, read and write in both languages without limitations or assistance • Demonstrates strong verbal communication skills • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy • Simplify complexity and integrate internal efforts to deliver an optimal customer experience • Easily adapt to learning new software/programs and follows call flow processes and procedures • Must be available and willing to work any shift between 7:00am — 2:00am including weekends and overtime during peak season from approximately September - December • Must be passionate about contributing to an organization focused on continuously improving consumer experiences and able to navigate stressful situations

🏖️ Benefits

• Base salary • Medical, Dental, Vision and a variety of other supplemental insurances • Paid time off (PTO) & Paid Holidays • 401(k) retirement savings plan • Tuition reimbursement and/or scholarships for qualifying dependent children • And much more!