Contact Center Operations Manager
2 days ago
Description
• Oversee operational functions of the patient access center. • Implement strategic initiatives and manage client relationships. • Ensure continuous improvement of processes and technologies. • Lead a virtual team and manage financial targets. • Drive customer service excellence across all PAaaS Operate customers.
Requirements
• 5+ years of proven experience in contact center operations or a related field, to include two or more years in a supervisory or management position. • Strong operational and financial management skills. • Superior customer service and client relationship management skills. • Proficiency in leveraging technology to enhance processes and operations. • Exceptional communication and collaboration abilities. • Effective in a fast-paced environment demonstrating strong problem-solving skills.
Benefits
• Eligible for benefits • Travel: up to 25% for client visits, training, and company events.
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