Manager - Salesforce

March 21

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Hyland

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Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

Capture • Content Management • Business Process Automation • Case Management • Customer Communications Management

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• The Manager IS Services Delivery is responsible for leading a team of developers for new enhancements maintenance and production support within Salesforce and other integrated systems. • Work closely with internal business partners, managers and project managers to deliver on business needs. • Ensure application availability, quality of service and seek opportunities to reduce incidents. • Serve as a key business/technical expert for business partners leveraging current and emerging technologies where appropriate. • Engage in highly complex business initiatives requiring design or integration of technical solutions across the business. • Anticipate and resolve problems systematically. • Influence/negotiate with business customers. • Educate business/technical partners and leaders in areas of expertise. • Develop and communicate to business leaders compelling rationale for positions using expert business knowledge. • Collaborate across other technology and infrastructure teams to provide seamless solutions. • Participate in planning sessions for highly complex or critical business/technical issues. • Provide recommendations on business and systems options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes.

🎯 Requirements

• Bachelor degree in a business, IS/IT discipline, or equivalent experience in application development and technical service management environment • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job • Excellent coaching skills • Excellent written and verbal communication skills • Highly organized and experience in multi-tasking • Ability to provide exceptional follow through and be customer-service driven • Advanced interpersonal skills • Exceptional understanding of confidentiality and discretion • Excellent technical aptitude

🏖️ Benefits

• Learning & Development - development budget (used for certifications, conferences etc..) • tuition assistance program • 4,000+ self-paced online courses • instructor-led webinars • mentorship programs • structured onboarding experience full of trainings • dedicated Learning & Development department supporting our employees. • R&D focus – cutting edge technologies • constant modernization efforts • dynamic and innovative environment • dedicated R&D Education Services department to help you grow. • Work-life balance culture – flexible work environment and working hours • possibility to work from home • we value trust • we believe efficiency does not depend on your actual location • however we would like to spend time together in the office! • Well-being - private medical healthcare • life insurance • gym reimbursement • psychologist & dietician consultation • wellness manager care • constant wellbeing programs • Community Engagement – Volunteer time off (12h/year) • Hylanders for Hylanders relief fund • Mission fit giving • Dollars-for-doers matching gift programs. • Diversity & Inclusion – employee resource groups • inclusion benefits and policies • Niceties & Events – snacks and beverages • employee referral program • Christmas • birthday • baby gifts • constant incentives and employee programs