Customer Success Manager

March 12

Apply Now

Receive Emails with Similar Jobs

Hypernative

WebsiteLinkedInAll Job Openings

Hypernative is a security platform designed to prevent exploits in the Web3 space. It provides real-time monitoring, detection, and response to threats, allowing users to keep malicious interactions at bay without disrupting the overall user experience. The platform offers features such as the Hypernative Firewall and Hypernative Screener, which help identify and mitigate risks before they escalate into significant security breaches.

11 - 50 employees

🔒 Cybersecurity

💳 Fintech

🌐 Web 3

🔥 Funding within the last year

💰 $16M Series A on 2024-09

📋 Description

• Own the post-sales customer journey —including onboarding, adoption, and ongoing health management—while collaborating with Account Executives on renewals and upsell opportunities. • Build and maintain strong, long-term relationships with key stakeholders across assigned accounts, proactively identifying and tracking customer health metrics. • Deliver expert guidance, education, and strategic insights to help customers maximize their success with the Hypernative platform. • Act as the voice of the customer, sharing insights on industry trends, customer needs, competitive intelligence, and product feedback to shape strategic decision-making. • Partner cross-functionally with internal teams to enhance the customer experience, advocating for customer needs and driving continuous improvements.

🎯 Requirements

• Proven experience in Customer Success or Solutions Engineering within Crypto SaaS or a complex technical market, managing a book of business. • Strong ability to engage with technical stakeholders such as CTOs, CSOs, and security teams. • Experience managing a diverse customer base, from SMBs to Enterprise clients. • A track record of developing and improving Customer Success processes and resources. • High emotional intelligence, with a passion for learning and problem-solving. • Prior experience in a startup environment and Digital Asset space —a major plus if you have worked with DeFi customers or have deep DeFi expertise. • Strong communication skills with the ability to engage and influence stakeholders at all levels. • A proactive, hands-on approach —you thrive in autonomous environments and are eager to roll up your sleeves. • An exceptional and empathetic listener, dedicated to understanding customer needs and delivering impactful solutions.