UX Designer

February 11

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i4DM

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i4DM is a company specializing in managed IT services, offering solutions across various industries by leveraging information technology expertise to secure business success. They focus on custom application development, business intelligence, and cloud computing to enhance business operations and efficiencies. i4DM supports organizations in healthcare, government, and more, helping them overcome technological challenges to ensure compliance and operational excellence. As an economically disadvantaged, women-owned, and service-disabled veteran-owned business, i4DM is committed to innovation, strategic resourcing, and being a trusted partner in managed IT services.

business intelligence • application development • database & data warehouses • enterprise portals • identity management & compliance

51 - 200 employees

Founded 2002

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn. • We value all voices and want to attract talent from all backgrounds. • We are seeking a talented and driven UX Designer to join our team and contribute to designing exceptional user experiences for a healthcare call center software solution. • Lead the design of intuitive and user-friendly interfaces that enhance the user experience for a healthcare call center software solution. • Collaborate with cross-functional teams, including product managers, developers, and subject matter experts, to define and prioritize the user experience design within agile backlogs. • Conduct user research and usability testing to inform design decisions and optimize the user interface. • Create wireframes, prototypes, user flows, and visual design mockups to communicate design concepts and ensure alignment with business objectives. • Ensure all user interface designs adhere to best practices, standards, and Section 508 accessibility compliance to accommodate users with disabilities. • Continuously iterate on design solutions based on user feedback, stakeholder input, and analytics. • Work closely with development teams to ensure designs are implemented accurately and maintain a high level of quality throughout the development lifecycle. • Act as a subject matter expert in design-related aspects, offering guidance on design patterns, best practices, and usability improvements. • Advocate for a user-centric design approach, promoting accessibility, usability, and efficiency in all aspects of the product.

🎯 Requirements

• Minimum of 3 years of experience in UI/UX design, Agile elaboration, and direct customer interaction. • Previous experience designing for healthcare applications, especially for call centers, is a strong plus. • Strong experience in developing and defining user-centric designs for complex software systems. • Expertise in design tools such as Adobe XD, Figma, Sketch, or similar. • Proficiency in creating wireframes, prototypes, and high-fidelity design mockups. • Familiarity with Section 508 accessibility standards and best practices for ensuring compliance. • Experience working within an Agile development environment. • Strong communication skills with the ability to articulate design rationale and collaborate effectively with cross-functional teams. • Ability to balance business objectives, user needs, and technical constraints. • Must be able to obtain a Public Trust or other required clearance. • Nice to Have: Experience with Dynamics 365 customization is a major plus. • Familiarity with designing solutions for healthcare industry regulations and standards.