Inside Sales Representative - Night Shift

March 26

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IBS Electronics Group

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IBS Electronics Group is a global distributor founded in 1980 in Southern California, specializing in semiconductors and electronic components. They provide a wide range of services, including inventory management, vendor consolidation, engineering services, prototyping, and custom design support. As an ISO 9001:2015, AS9120B & AS6081 certified distributor, they focus on quality and reliable products for various markets, including aerospace, automotive, consumer electronics, industrial, medical, power & energy, and telecommunications.

Active Parts • Authorized Electronic Component Distributor • Chemical Products • Contract Manufacturing • Custom Inductors and Magnetics

201 - 500 employees

Founded 1980

🤝 B2B

🛍️ eCommerce

🔧 Hardware

📋 Description

• This role is responsible for supporting inbound customer inquiries, processing orders, following up on leads, and maintaining high levels of service to ensure a positive customer experience across every interaction. • The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment aligned with U.S. business hours. • Respond to customer inquiries via email, phone, and live chat in a timely and professional manner. • Support customers using our new e-commerce platform, assisting with web orders, product availability, pricing, order status, and delivery tracking. • Process sales orders and enter customer data accurately in CRM and ERP systems. • Follow up on inbound leads, quote requests (RFQs), and web inquiries to help convert interest into sales opportunities. • Collaborate with the U.S. Inside Sales and Operations teams to ensure smooth order execution and customer satisfaction. • Maintain accurate customer records and assist with administrative support related to sales transactions. • Ensure all customer interactions align with our commitment to efficiency, responsiveness, and value creation.

🎯 Requirements

• 1–3 years of experience in inside sales, customer service, or a related B2B role (experience in electronics or manufacturing is a plus) • Excellent communication skills in English — both verbal and written • Strong attention to detail, organizational skills, and ability to manage multiple tasks • Familiarity with CRM and ERP systems (Salesforce, Netsuite, or similar platforms) preferred • Tech-savvy and able to support customers using digital tools and e-commerce systems • Self-motivated, reliable, and able to work independently during night shift hours • Prior experience working remotely is an advantage

🏖️ Benefits

• Competitive compensation with performance-based incentives • Long-term career growth with a global distribution leader • Remote work flexibility and a collaborative team environment • Professional development opportunities in sales, supply chain, and customer engagement • The opportunity to be part of a company focused on delivering value and building lasting customer relationships