Commercial Sales Engineer

October 1

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IGEL Technology

WebsiteLinkedInAll Job Openings

Thin Client Software and Hardware • Solutions and Engineering • Endpoint Management • Secure and Scalable Solutions • VDI

201 - 500 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Description

• This position requires daily customer, business partner and internal team interaction. • Together with the sales teams you will be engaged in a customer’s journey from the discovery phase to the post sales handover. • Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engage your peers and move sales opportunities towards closure are routine activities. • Expect to travel 10%-25% of your work time. • A strong desire to learn and a “can do, want to learn” attitude is needed. • You will be working with an experienced, motivated team that is willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals. • Be part of a team of engineers providing excellent service to our customers and partners • Use of remote tools to demonstrate IGEL solutions and to assist customers during Proof-of-Concept • Articulate solution architecture adhering to IGEL reference architecture and best practices • Work through technical issues at the operating system level • Build and maintain customer and partner rapport through on-site visits and virtual meetings • Manage technical issues, solutions, and sales opportunity progress by creating cases within our helpdesk system • Position IGEL services and support offerings as they fit the needs of the customer • Promote IGEL training offerings and IGEL Certifications • Demonstrate our technology at industry events and tradeshows • Manage technical case escalation to maintain forward movement on sales opportunities • Ensure clear, professional communication between our teams and the customer • Contribute to customer-facing and internal technical documentation and guides • Continue education by attending training sessions and reading technical documentation • Ability and willingness to travel as needed • Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership

Requirements

• Prior Sales Engineer experience preferred • Working knowledge of Linux Operating Systems • Experience with IGEL OS or other Thin Client/Endpoint operating systems is a plus • Working knowledge of Windows Operating Systems • Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments • Knowledge of networking concepts, including TCP/IP, DHCP, DNS, et al. • Good understanding of the solutions offered by IGEL’s technology partners

Benefits

• Health, dental, vision, and prescription benefits (employee premiums covered by IGEL) • 10 company-paid holidays per year • 15-20 days of PTO per year (15 days in the first year and 20 each year thereafter) • 401(k) plan with 100% company match, up to $5,000 per year • Monthly home office allowance • Remote working opportunities and flexible working times, so you can combine your demanding work with your private goals • Employee Assistance Program (EAP) and Financial Wellness tool • Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage • Wellbeing apps, including Rightway, Headspace, Gympass, Carrot and Ginger. • Training and development opportunities to advance your career • President’s Club for the highest performing salespeople and overachievers • An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere • A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!