Senior Presales Engineer - Healthcare

September 4

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IGEL Technology

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Thin Client Software and Hardware • Solutions and Engineering • Endpoint Management • Secure and Scalable Solutions • VDI

201 - 500

Description

• Customer Engagement: Provide excellent service to IGEL’s Healthcare customers and partners • Technical Contact: Serve as the primary technical contact for new Healthcare customers from discovery to post-sales handover • Relationship Building: Build and maintain customer and partner rapport through virtual meetings and on-site visits • Solution Development: Analyze customer needs and develop technical solutions tailored to the Healthcare sector • Proof of Concepts: Prepare, execute, and support proof of concepts • RFI/RFP Management: Take ownership of technical RFIs, RFPs, and public tenders and respond in a timely manner • Complex Projects: Work on complex projects, architecting solutions in collaboration with customers and partners while adhering to IGEL reference architecture and best practices • Technology Integration: Assist new technology partners in integrating their solutions into IGEL OS and hand over to the IGEL Ready team to generate new business • Subject Matter Expert: Become a subject matter expert in a specific technology stack relevant to the Healthcare sector • Remote Assistance: Use remote tools to demonstrate IGEL’s solutions and assist customers in troubleshooting issues • Presentations, Workshops and Industry events: Proactively prepare, execute, and follow up on technical product presentations and workshops. Demonstrate technology at industry events and trade shows • Training Promotion: Promote IGEL training offerings, additional services, and certifications • Independent Judgment: Exercise wide latitude for independent judgment • Collaboration: Collaborate with Development, Customer Engineering, Advanced Services, Sales, Marketing, and Leadership to create new technical sales strategies • Feedback Loop: Communicate customer and market requirements to Product Management and Development • Continuous Learning: Continue education by attending training sessions and reading technical documentation • Technical Troubleshooting: Work through technical issues at the operating system level • Case Management: Manage technical issues, solutions, and sales opportunity progress through IGEL’s helpdesk system • Escalation Management: Manage case escalation to maintain forward movement on sales opportunities • Travel: Ability and willingness to travel as needed

Requirements

• Minimum of six to nine years of PreSales Engineer experience • Working knowledge of Linux and Windows Operating Systems • In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite, and the IGEL Cloud Gateway, or other Thin Client/Endpoint operating systems is a plus • Good understanding of solutions offered by IGEL’s technology partners • Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments • Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc. • Experience in typical Healthcare applications such as Imprivata, Epic or Cerner is a plus