Solar Support Specialist

6 hours ago

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IGS Energy

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Energy solutions • Natural gas and electric rates • Energy pricing plans • Solar Energy • Compressed Natural Gas

1001 - 5000

Description

• On the Solar Support team, act as the IGS Solar brand champion supporting external customers. • Approach customer interactions with solutions-oriented mindset and active listening. • Collaborate in managing outbound call campaigns and identifying trends. • Partner with customers to collect on outstanding balances through calls. • Educate customers on the product and negotiate payment plans. • Provide timely follow-up on customer inquiries to ensure satisfaction. • Resolve research requests through investigation and partnerships with the business.

Requirements

• Strong relationship building skills with a high degree of responsiveness, reliability, and integrity. • Ability to empathize with customers and deescalate sensitive billing and service-related issues. • Genuine desire to grow and learn, receptive to feedback, and ability to contribute positively to a team-oriented work environment. • Strong interpersonal, verbal, and written communication skills. • Ability to meet deadlines and maintain productivity levels. • Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

Benefits

• Comprehensive coverage including medical (plus free telehealth) • Dental • Vision • Employer health savings account contributions. • Robust support through Headspace and free mental healthcare visits for you and your dependents. • Extensive assistance with Maven • Paid family and caregiver leave • Fertility, adoption, and surrogacy services. • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. • Paid time off, tuition reimbursement, and paid leaves. • Employee hardship fund and a wide range of additional perks.