RCS Product Support Specialist

September 26

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iHeartMedia

WebsiteLinkedInAll Job Openings

Broadcast Media • Broadcast Radio • Digital Radio • Live Entertainment Events • Podcasts

5001 - 10000 employees

Founded 2008

📱 Media

👥 B2C

💰 Debt Financing on 2017-02

Description

• Answer incoming phone calls and emails in a timely manner • Document interactions with customers • Provide answers by identifying problems; research answers and guide customers through corrective steps • Work with colleagues to troubleshoot problems in software, hardware, networks, and systems • Write up technical documentation that can be used to repair software defects and deliver enhancements • Work with customers to improve software system performance by identifying problems and recommending changes • Handle phone calls, emails, and social interactions from customers in the United States and other countries • Work with other departments within RCS teams to further extend product capabilities

Requirements

• Knowledge of Radio industry • Excellent customer service skills and a team focus • Attention to detail and ability to multitask in a fast-paced environment • Fundamentally sound knowledge of radio technologies, networking technologies, and Microsoft Windows • Recent experience working in a Radio, IT, or Engineering environment • Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable • Prior Customer Service experience is a plus • Bilingual English\Spanish abilities are a plus

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!