Cloud Support Engineer

4 days ago

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Imperva

WebsiteLinkedInAll Job Openings

Cyber Security • Data Security • Regulatory and Industry Compliance • Application Security • Enterprise Security

1001 - 5000

Description

• Join the Global Customer and Product Support Team • Handle level 2-3 support cases • Escalate technical product issues to Engineering • Analyze Support case trends and customer requirements • Mentor Level 1 Engineers • Contribute to the Imperva knowledge base

Requirements

• Minimum 3 years of high-level Technical Support experience • Additional 2 years experience with Security or Network related products • Excellent Customer Support skills • BSCS Degree or equivalent experience • Solid experience with Internet Security and Networking Technologies • Experience with Relational Databases (MsSQL, Oracle, MySQL, DB2) • Prior experience with Linux and other Unix operating systems • Highly motivated with the ability to work independently and in a team • Well-organized with the ability to multi-task and prioritize • Excellent problem solving skills • Excellent communication (written and verbal) and interpersonal skills • Ability to communicate concepts quickly, succinctly and accurately • Demonstrated aptitude for mastering new software applications • Preferred experience with cloud based solutions • Experience with AWS and/or Azure environment • Strong English communications skills • Knowledge of a scripting language such as Perl, Python, Shell • Experience in Software Development, QA, or Network/Security/Database products

Benefits

• Competitive compensation package • Includes base salary • Medical • Flexible time off • More