Technical Support Consultant, German (Remote)

October 2, 2024

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

Description

• Passionate about the world of tech? • What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? • Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. • Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. • Providing exceptional technical support via calls, emails, and chats • Gathering required technical information to ensure resolution of complex cases • Working with cross-functional teams • Ensure customers' satisfaction • Securely work with customers’ sensitive information

Requirements

• Excellent German and English (at least C1, written and verbal) • Basic technical knowledge of Intercom • Experience in technical support • Ability to work collaboratively in a team • Independent and proactive approach to work • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday to Friday, 1 AM–9 AM, Mexico time • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development