Technical Support Engineer
September 17
Description
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. • May be involved in customer installation and training. • Provides support to customer/users where the product is highly technical or sophisticated in nature.
Requirements
• Expert level role individual contributor role. • Highly experienced professional with broad experience and unique knowledge. • Able to act independently to resolve highly complex problems. • Is regarded as a leader and expert in their field. • May coordinate and guide the work of others. • Barriers to entry, senior management review required.
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