TechOps Support Engineer

September 17, 2024

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S&P Global

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S&P Global is a leading provider of data, analytics, and insights for critical business decisions, offering a wide range of services including market intelligence, ratings, commodity insights, and indices like the S&P Dow Jones Indices. The company focuses on several key areas such as sustainability, private markets, energy transition, and artificial intelligence. It provides tools and platforms like S&P Capital IQ Pro and Ratings360, as well as ESG scores and indices that guide investment decisions. S&P Global’s offerings are integral to sectors such as finance, investment, and corporate governance, aiming to enhance transparency and efficiency in the global economy.

Analytics • Credit ratings • Finance • Energy & commodities information • Intelligence

10,000+ employees

Founded 1888

💸 Finance

⚡ Energy

📋 Description

• Administer AWS VPC/Applications and Security. • Engage with development teams to document and implement best practice (low maintenance) cloud-native solutions. • Build and deploy automation processes for Infrastructure as Service. • Build and deploy automation processes for installation and patching of third-party software. • Plan, build, document, and initiate disaster recovery processes. • Interface with Cloud Engineering team for IT design support. • Interface with IT Security team and implement security policy. • Interface with Operations team to assist with troubleshooting Production Incidents and Requests. • Work on initiatives and continuous improvement process around proactive application health monitoring, reporting and technical support.

🎯 Requirements

• Minimum 4+ years of work experience in an IT role and being an University Graduate with bachelor’s degree in computer science, related field, or equivalent experience. • Knowledge of Incident management, Problem Management and Change Management. • Tech Background with AWS services: VPC, S3, CloudFront, ALB/NLB, Route 53, CloudWatch, EC2 and AWS Security Center. • Hands-on activities with scripting such as Python, Terraform and Bash. • Experience with load balancing appliances specifically: Big IP F5, AVI Vantage, and Apache. • Fundamental knowledge of networking topology and Internet Protocol. • Be able to work flexible shift hours including weekends for supporting 24/7 On Call. • A strong capacity for teamwork with a sense of ownership and responsibility. • Must be a strong communicator both written and verbally in English. • Ability to communicate ideas in both technical and user-friendly languages. • Familiarity with LDAP. • Proficiency in middleware platforms including JBOSS, Tomcat, and WebLogic. • Competence in data management tools such as SQL, PL/SQL, PostgreSQL, and SQL Server. • Exposure to ServiceNow.

🏖️ Benefits

• Health care coverage designed for the mind and body. • Generous time off helps keep you energized for your time on. • Access a wealth of resources to grow your career and learn valuable new skills. • Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. • From retail discounts to referral incentive awards—small perks can make a big difference.