Senior Technical Support Engineer

July 17

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The Database for Modern Analytics Applications – From the original creators of Apache Druid®

Druid • Data Applications • Big Data • Analytics Applications • data analytics

51 - 200

Description

• Deep troubleshooting and resolving customer issues on Imply Druid platform • Responsible for attending to operational issues on Imply Cloud hosted on AWS infrastructure • Diagnosing, reproducing, and resolving a wide range of customer issues on the Imply Druid platform • Writing technical content in form of knowledge-based articles and blog posts dedicated to operational efficiency • Ensure issues and time spent are tracked and documented in Zendesk ticketing system • Assess the level of business impact of issues/product defects/feature requests reported by customers • Work closely with members of Engineering, Technical Success management, and Professional Services teams • Regular work hours in EST, participation in on-call rotation

Requirements

• 8+ years of experience in technical support or customer facing roles • Extensive working knowledge of Linux platforms and system administration • Strong troubleshooting skills and technical knowledge • Good understanding and working knowledge of big data platform ecosystems and distributed systems • Good understanding and working knowledge of relational database management and proficiency in SQL • Excellent writing and communication skills with attention to detail • Team player always ready to help

Benefits

• 100% Paid Medical, Dental and Vision Benefits • 401(k) Program • Fertility Coverage • Pet Insurance • Dependent Care FSA • Mental Health Support • Life and AD&D Insurance • Unlimited Paid Time Off - USA Only • Wellness Stipend • Home Office Equipment Reimbursement • Pre-Tax Commuter Benefits